What are Text Message Templates?
Text message templates are text messages that you have written ahead of time to automate communication with your customers.
These messages are scheduled to be sent when customers activate a predetermined trigger. A typical example would be if a customer asks a frequently asked question, an automated text can be sent to answer them instantly.
Types of Text Message Templates
- Scheduled messages. These text message templates are mostly used to save time. They enable businesses to organize and plan out their events, promotions, and campaigns and make sure customers receive the right message at the right time.
- Auto-responders. They help drive audience engagement and allow businesses to automate their customer service and promotional campaigns. They can also be used to route new leads as well as existing customers to your website.
- Custom [or personalized] messages. Customized text message templates allow you to increase productivity and boost engagement.